Customer Service

Working in retail and customer service, made me noticed that the employees must act and behave a certain way. Its called customer service. The employee must be nice and bite their tongues when they get the challenge of dealing with a difficult customer. Employees have to obied by rules but what about the customer? What rules should they have to follow? I work at Ross and I deal with some of the rudest people ever!!! And its not just the verbal abuse its the way they look at you when they feel I should be kissing their ass trying to tell them how good something looks. I DON'T MAKE COMMISSION! So my salary will remain the same weather you buy something or not. But the thing that gets me the most is how they just don't care. If I were a guest at any one's home I would not make a mess out of anything. Time and time again I watch people look at something from a rack, the piece of clothing falls and they just walk away. its the rudest thing when people go into the fitting rooms try on everything in the store and give it back to me, expecting me to stop what I'm doing and hang the clothes they were too lazy to do themselves. I almost wonder what their homes must be like. Or I wonder the parenting styles when the son or daughter are the ones that are trying something on and they come out with the clothes and the parent says nothing O just hand them to her. If customers don't want to be given attitude then maybe they should treat others as they would like to be treated.

Rules when shopping

1.Know where your shopping

of course your going to get more attention at a Nordstroms vs Ross they make commission

2. Clean up after yourself

if you drop a shirt pick it up don't just walk away

3.Don't shoot the messenger

I don't make any rules up I get told what can and cant be returned so don't yell at me when i cant give you back the three dollars and .19 cents you paid for a shirt you bought 6 months ago your not renting clothes people your BUYING!

4. Pick up after yourself

that means if a shirt falls of hanger because you were looking at it don't just walk away PICK IT UP!

5. If you want someone to talk to get a dog

Don't call my work and complain about me because I never said hi to you that's not bad service that means your lonely.

6.Don't tell me to smile

Its easy for you to be happy your not working, your out and about on a sunny day spending some money while I have been on my feet for 3 hours now and just got yelled at.

7. Know the hours of the business

If the store closes at 9:30 don't come in at 9:20 wanting to try 30 things on and make everyone wait on you.

Photo credit by colorblind picaso